Xfinity’s plans are built to support the needs of many bandwidth hungry devices at the same time – sometimes too much bandwidth for a single device to handle.
This speed test tool doesn’t measure the speed coming into your home, but the speed on the device running the test (like your phone, or your laptop). Device speeds explainedĮver wonder why your internet speed test result is lower than your plan speed? The tool will also autodetect most mobile phones, tablets, and other portable devices, giving you information about your specific device within moments. You can also compare your device’s expected speed to those of similar devices and see how it stacks up. To look up your device’s capabilities, simply enter the make and model at /devicespeed. Luckily, there’s a new fearure on our internet speed test that allows you to look up the distinct WiFi capabilities of your personal devices. A fast device could mean the difference between watching your favorite show without issue, or buffering for what seems like forever (especially when you’re on the edge of your WiFi coverage area). However, not all consumer devices are created equally when it comes to WiFi. That’s because WiFi gets absorbed by walls and other objects in your house.
You’ve probably noticed that the further you are from your router, the slower your WiFi speeds get. Uploads averaged 22.79 Mbps, ranking the US 24th in upload speeds.Did you know that an iPhone X’s WiFi capability is about 12 times greater than an iPhone 4S’s?ĭid you know that, with the same amount of WiFi, newer devices are capable of much more speed than older devices? In looking at all ISPs in the US, the average download speed came to 64.17 Mbps, which only ranks 15 in the world for downloads. Comcast even has a lower satisfaction ranking than the IRS. But as DSLReports noted earlier this year, its broadband service still ranks among the lowest in the industry. Comcast was also able to improve its score rankings in the American Customer Satisfaction Index, going from a score of 54 (out of 100) in 2016 to 62 in 2017. To its credit, the company announced in 2015 that it was creating 5,500 customer service jobs as part of a multi-year customer experience transformation. While encouraging, Comcast's ranking is marred by a history of poor customer service and implementing data caps in some areas.
Ookla also credited Comcast with increasing the amount of DOCSIS 3.1 channels in order to deliver faster speeds to customers. "Over the past year, Xfinity has been aggressively seeding the market with advanced modems capable of bonding more channels, delivering a more consistent experience for customers," Ookla notes.
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